Shipping and Returns Policy
This Shipping and Returns Policy applies to all purchases made through canvasshoesxkdc.com from Pui Shan Limited. It governs shipping, delivery, returns, refunds, and damaged goods claims for shoe products sold by Pui Shan Limited. By placing an order, the buyer accepts this policy and the Terms of Service.
Shipping Policy Overview
Pui Shan Limited ships shoe orders to addresses confirmed during checkout. The buyer must provide a complete, accurate, and deliverable shipping address. Pui Shan Limited is not responsible for delays, losses, or failed deliveries caused by incorrect address details, unavailable recipients, refused deliveries, or customs holds. Shipping availability depends on destination and carrier service.
Order Processing
Orders are processed after payment authorization and verification. Processing begins on business days. Orders placed outside business hours, on weekends, or on public holidays are processed after standard processing resumes. The buyer receives a confirmation message after order acceptance. Tracking information is provided when the carrier receives the shipment. Processing timelines are standard and depend on order volume, payment review, and warehouse capacity.
Shipping Methods and Delivery Timelines
Delivery timelines are qualitative and depend on destination, carrier network, customs clearance, weather, and local delivery conditions. Pui Shan Limited does not guarantee a specific delivery date unless a separate written guarantee is issued by Pui Shan Limited. Standard shipping timelines apply. Expedited options may be displayed at checkout when available. The buyer must monitor tracking and contact the carrier for delivery updates after shipment.
Shipping Fees and Duties
Shipping fees are shown at checkout and are the responsibility of the buyer. Import duties, taxes, customs fees, and brokerage charges are the responsibility of the buyer. Pui Shan Limited does not reimburse these charges. If a shipment is refused or abandoned because the buyer does not pay required duties or taxes, the buyer bears all resulting costs and no refund is issued for shipping fees.
Return and Refund Policy Overview
A strict 14-day no-reason refund policy applies. The buyer may request a refund within exactly 14 days of receipt without stating a reason, provided the return eligibility conditions in this policy are met. The 14-day period begins on the date the carrier confirms delivery. Requests submitted after exactly 14 days of receipt are not eligible for a no-reason refund.
Return Eligibility Conditions
To qualify for a refund, items must be unused, unworn, unaltered, and in original packaging. All original tags, labels, boxes, and included accessories must be returned. Items must not show signs of outdoor use, damage caused by the buyer, cleaning, repair, or modification. Pui Shan Limited inspects all returned items. Items that fail inspection are not eligible for a refund.
Return Shipping Costs
The buyer completely bears the return shipping costs. Pui Shan Limited does not provide prepaid return labels unless required by applicable law. The buyer must use a trackable shipping service and retain proof of shipment. Pui Shan Limited is not responsible for returns lost, delayed, or damaged in transit. Return shipping fees are non-refundable.
Step-by-Step Return Process
1. Contact [email protected] within exactly 14 days of receipt to request a return authorization.
2. Provide the order number, item details, and reason for return. A reason is not required for a no-reason refund.
3. Wait for return authorization instructions from Pui Shan Limited. Do not ship items before receiving authorization.
4. Pack the item securely in original packaging with all tags, labels, boxes, and included accessories.
5. Write the return authorization number on the outside of the package where instructed.
6. Ship the package to the return address provided by Pui Shan Limited using a trackable service.
7. Send the tracking number to [email protected] after shipment.
8. Pui Shan Limited inspects the returned item after delivery. If eligibility conditions are met, Pui Shan Limited approves the refund.
Return Details
The recipient must be Pui Shan Limited, the contact phone is +852 6055 5538, and the specific return address is 11/F, Block B, Manulife Financial Centre, 223 Wai Yip Street, Kwun Tong. The buyer must use these exact return details. Returns sent to any other address are not accepted.
Refund Processing Times
Approved refunds are issued to the original payment method. The refund arrival time is at least 14 days from refund approval. PayPal refunds take at least 14 days; however, local laws require up to 30 days for PayPal refunds in some regions. Bank processing, card issuer rules, and payment provider delays may extend the time before funds appear. Pui Shan Limited is not responsible for delays caused by financial institutions.
Damaged or Defective Goods
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This deadline matches the Terms of Service exactly. The buyer must contact [email protected] within exactly 7 days of receipt and provide the order number, description of the damage or defect, and photographs of the item and packaging. Claims submitted after exactly 7 days of receipt are not accepted. Pui Shan Limited may require return of the damaged or defective item before resolution.
Non-Returnable and Rejected Returns
Items that are used, worn, altered, washed, damaged by the buyer, missing original packaging, missing tags, or missing included accessories are not eligible for return. Pui Shan Limited rejects returns that do not meet the conditions in this policy. Rejected returns may be sent back to the buyer at the buyer’s expense, or disposed of where permitted by law.
Order Cancellation
The buyer may request cancellation before shipment. If cancellation is approved before shipment, Pui Shan Limited processes the refund according to the Refund Processing Times section. If the order has shipped, the return process applies. The buyer bears return shipping costs.
Policy Acceptance
By placing an order on canvasshoesxkdc.com, the buyer confirms acceptance of this Shipping and Returns Policy. Pui Shan Limited may update this policy. The version published on canvasshoesxkdc.com applies to orders placed after publication. For questions, contact [email protected] or +852 6055 5538.